14-Day Satisfaction Guarantee
At repbag, we are committed to delivering high-quality luxury-inspired designer handbags with exceptional craftsmanship and attention to detail. Your satisfaction is important to us. If you are not fully satisfied with your purchase, we offer a 14-day return policy under the conditions outlined below.
Eligibility for Returns
To qualify for a return or refund, the handbag must meet all of the following requirements:
✔ Unworn & Unused – The item must be in its original condition, with no signs of wear, stains, odors, or damage
✔ Original Packaging – All original packaging, dust bags, tags, and accessories must be included
✔ Proof of Purchase – A valid order receipt or confirmation email is required
Acceptable Reasons for Returns
Returns are accepted only in the following situations:
🔹 Damaged or Defective Item – The item arrives damaged, defective, or materially different from the product description
🔹 Incorrect Item Received – You receive the wrong model, color, or style compared to your order
Because repbag provides real product photos and detailed descriptions for every item, returns due to change of mind or personal preference are not accepted. Exceptional cases may be reviewed at our discretion.
Refund Process
1️⃣ Inspection Upon Receipt
Once we receive your returned item, it will be inspected by our quality control team
2️⃣ Approval Notification
You will be notified by email once the inspection is complete
3️⃣ Refund Issued
Approved refunds will be returned to your original payment method within 3–7 business days, depending on your payment provider or bank
Shipping Costs for Returns
🚚 Return Shipping – Buyers are responsible for return shipping costs
🚛 Exchange Shipping – If an exchange is approved, repbag will cover the shipping cost for the replacement item
How to Initiate a Return
📧 Contact Our Support Team – Reach out via email or through the contact page on repbag
🔹 Provide Order Information – Include your order number, reason for return, and clear photos if applicable
📦 Follow Return Instructions – Our team will guide you through the return process step by step
Important Payment Notes
🔸 Contact Us First
Please contact our support team before opening any payment dispute or chargeback so we can resolve the issue efficiently
🔸 Order Description
For payment processing purposes, please describe your purchase as “luxury handbags” or “fashion accessories”
Our Commitment to You
At repbag, we aim to provide premium-quality designer-inspired handbags at accessible prices, backed by responsive support and clear policies. If you have any questions, our customer service team is always here to help.
Thank you for choosing repbag — where iconic design meets exceptional value.